Refund policy

Return & Refund Policy

Returns

We want you to love your SilkCurl products. If you are not completely satisfied with your purchase, you may request a return within 7 days of receiving your order.

To be eligible for a return:

• The item must be unused, unworn, and in the same condition that you received it
• The item must be returned in its original packaging
• Proof of purchase (order number or receipt) is required

Items that do not meet these conditions may not be eligible for a refund.

Non-Returnable Items

For hygiene and safety reasons, certain items cannot be returned once opened or used, including:

• Hair accessories that have been used or worn
• Items returned without original packaging
• Gift cards
• Final sale or promotional items (if applicable)

Return Process

To start a return, please contact us at:

info@silkcurl.co

Please include:

• Your order number
• The reason for your return
• Photos of the item arrived damaged or defective

Once your request is approved, we will provide instructions on how to return the product.

Customers are responsible for return shipping costs, unless the item arrived damaged or incorrect.

Refunds

Once we receive and inspect your returned item, we will notify you regarding the approval of your refund.

If approved:

• Refunds will be issued to your original payment method
• Please allow 5–15 business days for the refund to appear depending on your bank or payment provider

Original shipping fees are non-refundable.

Damaged or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

Please include:

• Your order number
• Photos of the product and packaging

We will arrange a replacement or refund at no additional cost.

International Returns

We ship worldwide and accept returns from international customers.

Please note:

• Customers are responsible for return shipping costs
• Any customs duties, taxes, or import fees are non-refundable
• We recommend using a tracked shipping service

Exchanges

We currently do not offer direct exchanges. If you would like a different item, please return the original product and place a new order.

Contact Us

If you have any questions about our return policy, please contact us at:

info@silkcurl.co